Refund policy

We want you and your pet to be happy with your purchase. Please review this policy before ordering.

Return window and eligibility

For eligible, non-custom products, you may request a return or exchange within 30 days after delivery. Items must be unused, unwashed, and in their original condition, with all original tags and packaging. A brief fit check is permitted. Items showing pet hair, odors, stains, damage, alteration, washing, or extended wear are not eligible. Proof of purchase is required.

Size-related returns and exchanges

Eligible standard-size products may be returned or exchanged if the size does not fit. Customers should check the size guide and measure their pet before ordering. For size, preference, or change-of-mind returns, the customer pays the return shipping cost. Any cost to ship a replacement will be disclosed before the exchange is completed.

Custom and made-to-order products

Custom-sized, personalized, and made-to-order products are final sale and cannot be returned, exchanged, or canceled after production begins. This restriction does not apply if an item arrives defective, damaged, or different from what was ordered.

Damaged, defective, or incorrect items

Inspect your order promptly. If an item is defective, damaged, or incorrect, email knitforpaws.official@gmail.com as soon as possible with your order number, a description, and clear photos or video. If confirmed, Knit For Paws will provide an appropriate replacement or refund and cover reasonable return shipping when a return is required. Do not discard or return the item before receiving instructions.

Non-returnable items

Unless defective, damaged, or incorrect, we do not accept returns of custom, personalized, or made-to-order products; used, worn, washed, altered, or customer-damaged items; items without original tags or packaging; clearly marked final-sale or clearance items; or gift cards, if offered.

How to request a return

Email knitforpaws.official@gmail.com with your order number, the item, and the reason. If approved, we will provide return instructions and the authorized return address in China. Do not return anything without written authorization. Unauthorized, incorrectly addressed, or cash-on-delivery returns may not be accepted.

Return shipping and refunds

Customers pay return shipping for ordinary returns, including size, preference, or change-of-mind returns. Knit For Paws covers reasonable return shipping for confirmed defective, damaged, or incorrect items when a return is required. Use a trackable service and keep the receipt.

After receiving and inspecting an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method. We do not charge a restocking fee. Banks or payment providers typically require 5–10 business days to post the refund after it is issued. Original or expedited shipping charges, if any, are non-refundable unless required by law or the return resulted from our error.

Contact us promptly to request a cancellation or change. We cannot guarantee it after processing, production, or shipment begins. Nothing in this policy limits non-waivable consumer rights.