Shipping policy

Shipping destinations and cost

Orders are processed and shipped from China. We ship to destinations enabled at checkout, subject to carrier, import, sanctions, and legal restrictions. We offer free standard shipping on all orders.

United States standard shipping is Delivered Duty Paid (DDP) and includes applicable import duties, import taxes, and standard customs-clearance or brokerage charges. Optional expedited shipping, address correction, storage caused by failed receipt, customer-requested services, or charges caused by inaccurate customer information are not included unless stated otherwise.

Processing, delivery, and tracking

Orders are generally processed within 2–3 business days after payment confirmation, excluding weekends and holidays. Custom or made-to-order products may require additional production time stated on the product page or during customization.

After shipment, standard delivery to the United States is estimated at 7–15 business days. Other destinations vary. Estimates are not guarantees and exclude processing time. Holidays, high demand, customs, weather, inspections, remote locations, and carrier events may cause delays.

When available, tracking will be sent to the checkout email. International tracking may take several business days to appear or update.

Customs and import charges

United States orders are shipped DDP. Knit For Paws pays or arranges applicable import duties, import taxes, and standard customs-clearance or brokerage charges through its provider. If a carrier asks you to pay one of these charges, do not pay before emailing knitforpaws.official@gmail.com with your order number and the notice so we can investigate.

For destinations outside the United States, import charges are included only when checkout expressly states they are included or collected. Otherwise the order may be shipped Delivered at Place (DAP), and the recipient is responsible for charges collected by customs or the carrier. Refusal or non-payment of properly disclosed charges may result in abandonment, destruction, or return; any refund depends on recovery of the parcel and may be reduced by non-refundable costs where lawful.

Address, delays, and delivery issues

Customers must provide a complete and accurate name, address, email, and phone number. Contact us immediately about an error; changes cannot be guaranteed after processing begins. We are not responsible for loss, delay, or additional cost caused by incorrect or incomplete customer information, and reshipping costs may apply.

If tracking stalls, the parcel appears lost, or tracking says delivered but the parcel cannot be found, first check the delivery area, household, neighbors, building management, and local carrier, then contact us. We will assist with a carrier inquiry; replacement or refund depends on the investigation and applicable law.