Privacy policy

This Privacy Policy explains how Knit For Paws ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or purchase from https://knitforpaws.com, contact us, or use our services.

Information we collect

We may collect contact details; billing and shipping addresses; order, return, and refund information; account information; customer-support messages; pet measurements and customization details; reviews or photos you submit; device, browser, IP address, cookie, usage, and advertising interaction data; and marketing preferences. Payments are processed by Shopify and payment providers, and we generally do not store full card numbers.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers such as Shopify, payment processors, carriers, Meta/Facebook, and Google advertising or analytics services.

How we use and disclose information

We use information to process payment and orders; arrange delivery, returns, and refunds; provide sizing and customization services; communicate with you; operate, secure, analyze, and improve the Site; send permitted marketing emails; measure or display advertising; prevent fraud; comply with law; and protect legal rights.

We may disclose necessary information to Shopify, payment and fraud-prevention providers, fulfillment partners, carriers, support providers, Meta/Facebook, Google, professional advisers, regulators, courts, law enforcement, transaction counterparties, or other parties when you direct us or the law permits it.

We do not sell personal information for money. Some advertising disclosures may be treated as a “sale,” “sharing,” or “targeted advertising” under certain privacy laws. Where applicable, you may opt out through the Site's privacy choices page or by contacting us.

Cookies, advertising, and marketing

We and our providers may use cookies, pixels, tags, and similar technologies to operate the Site, remember preferences, analyze use, measure marketing, and personalize advertising. We use or may use Shopify services, Meta/Facebook advertising tools, and Google advertising or analytics tools. Where required, we request consent before using non-essential cookies.

You may unsubscribe from marketing emails using the link in the message or by contacting us. Transactional, security, order, and customer-service messages may still be sent.

Your rights and international processing

Depending on your location, you may have rights to access, correct, delete, or obtain a copy of your information; restrict or object to processing; withdraw consent; or opt out of certain sales, sharing, or targeted advertising. Requests may require identity verification. Email knitforpaws.official@gmail.com to submit a request.

We operate from China and sell internationally. Information may be processed in China, the United States, Canada, and other countries where Shopify or our providers operate. We retain it only as reasonably necessary for transactions, records, disputes, fraud prevention, and legal compliance.

Security, children, and changes

We use reasonable administrative, technical, and organizational safeguards, but no internet system is completely secure. Our services are intended for adults and not directed to children under 18. We do not knowingly collect their information.

We may update this policy and will post the revised version with a new effective date. For privacy questions or requests, contact knitforpaws.official@gmail.com. Our private return address is supplied only after a return is approved, unless applicable law requires additional disclosure.