Frequently Asked Questions

Choose your preferred color and size, select a photo option, and add the item to your cart. Review the details at checkout, enter your shipping information, and complete payment. You will receive an order confirmation by email once your order is placed.

Please email us as soon as possible with your order number. We will do our best to help before production or fulfillment begins, but changes and cancellations cannot be guaranteed once work has started.

Available payment methods are shown securely at checkout and may vary by location or device. Select the option that works best for you before completing your order.

Yes. A confirmation is sent automatically to the email address used at checkout. If you do not see it, check your spam or promotions folder, then contact us with your name and order details.

Yes. Email your photo and order number to support@knitforpaws.com after checkout. Please send it promptly so your order is not delayed.

Compare your pet’s actual chest, neck, and back measurements with the size chart on the product page. Give the chest measurement the most attention and choose by measurements rather than breed or weight alone.

Use a soft measuring tape while your pet is standing naturally. Measure around the widest part of the chest, around the base of the neck, and from the base of the neck to the base of the tail. Keep the tape comfortably snug, not tight.

Yes. The design is made for cats and small dogs whose measurements fall within the listed size range. Since body shapes vary, always check the individual measurements before ordering.

No. Pets of the same breed or weight can have very different proportions. Chest, neck, and back length provide a much more reliable fit than breed or weight alone.

Email your pet’s chest, neck, and back measurements to support@knitforpaws.com before ordering. We are happy to help you compare them with the size chart.

Custom sizing may be available for selected designs. Contact us before ordering with your pet’s measurements so we can confirm what is possible. Custom-sized pieces are made to order and have different return conditions.

Use the photo upload option on the product page, or select the option to send it later. If sending it later, email the original image with your order number to support@knitforpaws.com.

Yes, group pet photos are welcome when every face is clear and well lit. For the best projection result, choose an image where the subjects are close together and not hidden behind objects.

Yes. Owner-and-pet photos can be used for the custom projection film. Select a clear image with visible faces and enough contrast between the subjects and the background.

A bright, sharp, original photo works best. Avoid screenshots, heavy filters, low-resolution images, dark lighting, and photos where the face is cropped or covered. Send the highest-quality file available.

We may contact you at the email address used for your order and ask for another image. Replying quickly helps us keep your order moving and avoids unnecessary production delays.

The Tulip Garden gift set includes the pet dress, a keepsake-style gift box, an organza drawstring bag, a custom photo projection film, and thoughtful branded details. Check the product page for the latest contents.

Yes. Enter the recipient’s address as the shipping address at checkout. Please review the address carefully before completing your order to make sure the surprise arrives in the right place.

We do not normally include a printed price invoice inside the gift package. Your order and payment details remain available in your confirmation email.

Try to ask the recipient for chest, neck, and back measurements without relying only on breed or weight. If sizing would spoil the surprise, a Knit for Paws gift card lets them choose the right fit themselves.

Visit our Gift Guide for thoughtful ideas, sizing advice, and help choosing a keepsake for a pet-loving friend or family member.

Orders are generally processed within 2–3 business days. Personalized or custom-sized pieces may require additional time, especially if we need to contact you about a photo or measurement.

After your order ships, delivery to the United States usually takes approximately 7–15 business days. Including our usual 2–3 business day processing time, most US orders arrive in approximately 9–18 business days under normal conditions. Carrier, customs, weather, or peak-season delays may occasionally affect arrival times.

Yes, standard shipping is free on all orders. Any alternative shipping options and their charges, when available, will be displayed at checkout.

When tracking becomes available, you will receive a shipping confirmation email with a tracking link. It can take a short time for the carrier’s first scan to appear after the label is created.

For destinations where we offer duties-paid delivery, applicable import duties and taxes are included so there are no unexpected charges on arrival. Please review the shipping information shown at checkout for your destination.

We ship to selected international destinations. Available shipping destinations will be shown at checkout. Delivery times may vary by country, and you can contact us before ordering if you need help confirming availability.

Check the latest carrier updates through your tracking link first. If there has been no meaningful update for several business days, email us with your order number and we will help investigate. You can also review our Shipping Policy for more information.

Eligible standard items may be returned or exchanged within 30 days of delivery. They must be unused, unwashed, with tags attached, and in the original packaging. Contact us before sending anything back, and review our Refund Policy for the complete conditions.

Eligible standard-sized items may be returned or exchanged within 30 days of delivery. The item must be unused, unwashed, with tags attached, and in its original packaging. Customers are responsible for return shipping for fit-related returns. Personalized and custom-sized items have different return conditions.

Personalized, custom-sized, and made-to-order items cannot normally be returned or exchanged unless they arrive defective, damaged, or incorrect. Please check all submitted details carefully before ordering.

Email us promptly with your order number and clear photos of the item and packaging. If the item is defective or incorrect, we will help arrange an appropriate solution and cover eligible return shipping.

For standard returns, including fit-related returns, the customer is responsible for return shipping. If we sent an incorrect or defective item, Knit for Paws will cover eligible return shipping. We do not charge a restocking fee.

Please contact us before returning an item. Approved returns must be sent to our designated return address in China, not to the address shown on the original package. We will provide the complete return instructions by email.

Once an approved return is received and inspected, the refund is issued to the original payment method. Your bank or card provider may need an additional 5–10 business days to post it.

For the best care, gently hand wash in cool water with mild detergent. Do not bleach, wring, or tumble dry. Reshape the dress and lay it flat to dry, keeping delicate details away from rough surfaces.